FAQs
Our Skincare
Are your fragrances synthetic?
We use fragrances derived from various floral, plant and synthetically safe oils.
Are your fragrances made from essential oils?
Many of our fragrances are essential oil-based.
Are your products organic?
We use fragrances derived from various floral, plant and synthetically safe oils.
Are your products vegan and cruelty-free?
Yes. Leaping Bunny Certified. We are a values-based business, choosing to prioritize doing the right thing over profits. It costs a little more, but we feel it’s worth it.
Orders
How do I cancel or edit an order?
While we cannot edit or cancel an order once it has been placed, please contact us at hello@uabody.com.
How can I track my order?
An email confirmation with your tracking number will be sent once your order has been processed and is ready for shipping.
Do you have a 30-day money-back guarantee?
Yes. Contact us at hello@uabody.com and request a refund. The refund will be given upon receipt of the product. The shipping address is:
Ua Body
Po Box 6836
Kamuela, HI
96743
Shipping & Returns
Where do you ship?
U.S., Japan, and eventually Canada.
How long do deliveries usually take?
Orders are processed within two days and are shipped from our workshop in Kamuela, Hawaii. Shipping time can vary between 2 to 3 days.
My package shows that it was delivered, but I didn’t receive it.
If you haven’t received your package yet, but your tracking number indicates it has been delivered, please contact our customer service at hello@uabody.com or via chat.
Our Company
Who owns Ua Hawai'i?
We are female and minority-owned. We are a second-generation business started by Leala’s mother, Alice.
Are the products made in Hawai'i?
Yes. All products are made in small batches here on the Big Island of Hawaii.
Where is your main office?
We are a Hawai’i-based company located in Kamuela, Hawaii.
Do you have any retail stores?
Yes. We have a flagship store in Kailua-Kona and can be found in over 50 locations across the islands. You can find them here.
Does Ua Hawai'i give back?
A portion of our profits is donated annually to various non-profit organizations around Hawaii that help to preserve the land and culture of Hawaii
Got any other questions for us? Please contact our customer service at hello@uabody.com or via chat.